"Crucial Conversations: Tools for Talking When Stakes are High"
Crucial Conversations is a New York Times 2002 best seller. I encourage reading of this book to all my coaching clients and have developed a 3 hour workshop for groups who want to reinforce their learning of these skills. There is excellent classroom and virtual training through Vital Smarts for a deeper plunge.
"Thank you for the great dialogue training. Your knowledge and experience on the topic were evident! Our leadership group really appreciated your method of presenting and facilitating activities to learn about as well as practice crucial conversations! Thanks again for making our development session such a success!"
Team - District One Hospital